Shipping & Return Policy

Shipping Policy

Thank you for shopping with City Kava. We are committed to providing high-quality kava products and ensuring your order arrives safely and on time.

Processing Time:
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time is 3–7 business days for U.S. orders.
International delivery times may vary depending on location and customs.

Order Tracking:
Once your order has shipped, you’ll receive a confirmation email with tracking information.

Delivery Issues:
If your order is delayed, lost, or arrives damaged, please contact us at thecitykava@gmail.com with your order number and a description of the issue.

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Return Policy

We want you to love your City Kava experience. If you’re not completely satisfied, we’re here to help.

Return Eligibility:
Returns are accepted within 30 days of the delivery date.
To be eligible, items must be unused, unopened, and in their original packaging.